Frequently Asked Questions
What is MithaiMate?
MithaiMate is a first of its kind online Gifting Portal which allows you to choose from the biggest Mithai Brands across the country and get their mithai delivered to your loved ones in just 24-48 hours of placing the order. All the orders at Mithaimate are sourced from Big Mithai stores famous in their cities to provide unmatched quality and are hand delivered to ensure that your token of love reaches on time to delight your loved ones.
What is the guarantee of Quality?
All the products offered at Mithaimate are quality products of big sweet houses like Nathu Sweets,Ghasitaram's,Anand Sweets etc which are synonymous with high quality for the past so many decades.
Why are some mithai prices expensive compared to the offline store?
We do agree that if you purely compare the mithai prices with that of an offline store,some items may be marked higher on Mithaimate.com. This is because the cost on the website involves the cost of gift packaging,personalisation and delivery . It is typically ensured that if you consider all these costs,all products are on Mithaimate.com are cheaper by atleast 35-40% . For eg :
Which cities are covered in India?
MithaiMate has tied up with reputed vendors in Mumbai,Delhi,Bangalore,Kolkatta,Hyderabad etc to provide same day delivery of gifts. Apart from that we deliver to over 150 cities in India within 24-48 hours.
How are the Products delivered?
All the orders at MithaiMate are personally delivered by so that the Mithai is delivered fresh in the shortest possible time.In case of non availability of our own staff , we do have logistical partners in the various cities we operate who would do the delivery for us ensuring that your token of love reaches on time. For orders to cities other than those of the sweet vendor, we have tie ups with the best courier companies like BlueDart,TNT(A-grade courier companies who charge an average of Rs 500/kg only for delivery) so that your gift reaches in proper condition to your loved ones.
How long does it take to deliver?
All orders will be delivered as soon as possible or on the delivery date specified. For cities where we have our vendors like Mumbai,Bangalore,New Delhi,Jammu,Kolkatta etc we can arrange for the delivery on the same day for most of the locations . Otherwise please give us 24-48 hours of notice for delivery almost all over India.
Can I send a Personalised Message?
Yes we understand that you may like to wish your loved ones in your own words.You can add a message while placing your order.It would accompany the Mithai that you choose to deliver.
How can I track my Orders?
You can check your order status by logging into your account on our website.You also recieve an E-mail form MithaiMate once your order is successfully delivered.
Can I place Bulk Orders?
Yes we offer customised Delivery Solutions for customers who wish to avail our Multiple Deliveries Scheme.You can raise a request by using the 'Contact Us' form or by emailing us at email@example.com and we'll get back to you.